Frequently asked questions

Advertising & lead quality

Explore Google Ads budgets, advertising costs, and the difference between clicks, inquiries, and customers.

Can WaveHello manage the advertising accounts I already have?

Yes. WaveHello can help with existing campaigns or build new ones around your offer, audience, and budget. Your business keeps ownership of its advertising accounts, with agreed access for management.

Management can cover Google Search, eligible Google Local Services Ads, Facebook and Instagram, or Microsoft Advertising. You do not need every channel. We select the work around your goals, and keep advertising spend separate from management fees.

Read the full guideWorking With WaveHello on Existing Advertising Accounts

My ads get clicks but not inquiries. Is the problem the ads or the website?

Either can be part of the problem, and the first step is to follow the customer's path. Check the searches or audiences bringing visitors, whether the landing page matches the ad, and whether calls or form submissions work and reach your team.

Also check what the campaign counts as a conversion. A click on a button is not necessarily a completed inquiry. Separate traffic quality, website usability, measurement, and follow-up before choosing what to change.

Read the full guideAd Clicks but No Inquiries: Where to Look First

Why are cheaper leads not turning into more customers?

A lower lead cost can still be poor value if fewer inquiries match your service, location, or buying needs. Compare the cost of a qualified inquiry and a customer—not only the cost of a submitted form.

Use the same definitions and reporting period when comparing campaigns. Ask your team why inquiries are not progressing: unsuitable requests, missed follow-up, price, timing, or something else. That distinction matters before increasing spend.

Read the full guideWhen a Lower Cost per Lead Is Not Better

Sources: Google Ads: qualified and converted leads

Why does my ad report show conversions I cannot match to bookings or sales?

A conversion is the action the account has been configured to count. It might be a call, submission, or another event—not a completed sale. Reporting dates and attribution rules can also differ from the records in your CRM.

First identify the counted action. Then compare the corresponding inquiry and business record using compatible dates. Keep inquiries, qualified leads, booked work, and paid revenue distinct so the report tells you what actually happened.

Read the full guideWhat an Ad Report Cannot Tell You About Booked Revenue

Should I spend more on advertising or improve how I handle the inquiries I already get?

Look for the first part of the customer journey that is not working. If suitable people rarely find you, reach may be the issue. If good inquiries arrive but sit unanswered or get lost between tools, more advertising may increase the same problem.

Review a sample of recent inquiries from arrival to outcome. Improve the part you can identify, then measure it before expanding the budget. You may need advertising, a better website or form, or more reliable follow-up—not necessarily all of them.

Read the full guideMore Advertising or Better Follow-Up: What Should Come Next?