Answer service questions
Use approved details about your services, areas, and hours.
For home service businesses
Help homeowners go from questions to inquiries.
Build a website chatbot around your services and customers. Help visitors understand what you offer and ask about their project.
What it helps you do
Make it easier to ask about a job.
Choose the help that fits your business and service area.
Understand the request
Ask about the job, location, timing, or other details that matter. Tailor the questions to your work.
Help your team follow up
With permission, send the inquiry to your team. Compatible booking or CRM connections can be part of the agreed scope.
Frequently asked questions
Questions about helping customers get in touch?
Explore the FAQ hubHow does WaveHello tailor an AI assistant to my business?
WaveHello builds AI assistants around the people they help, the business information they need, and what users should be able to do. The starting point is a chatbot; its knowledge, features, and connections make it useful for your business.
An assistant might explain your services, guide an inquiry, support booking, or help your team with a specific task. These are examples, not fixed limits. Features, permissions, and compatible tool connections are chosen for your project; an answer or a link is different from a completed action in another system.
Read this answer in the FAQ hubCan an AI assistant help someone take the next step instead of only answering questions?
Yes, an assistant can be tailored to help visitors describe what they need, share an inquiry, or use a compatible booking tool. Those actions depend on the features and connections included in the project.
Keep the result clear. Offering a booking link is different from confirming an appointment, and collecting details is different from completing a sale. The assistant should tell the visitor what has actually happened and what still needs attention.
Read this answer in the FAQ hubDo I need a chatbot, a contact form, or both on my website?
A form suits someone ready to send a request. A chatbot can help someone who has questions or needs guidance before deciding what to do. They can work together, but adding both is useful only if they serve different customer needs.
Start with where visitors get stuck. If the information is already clear and people simply need an easy way to contact you, improve that path first. If recurring questions prevent people from moving forward, an assistant may help. Keep a direct contact option available.
Read this answer in the FAQ hubWhat should a website chatbot do when it does not know the answer?
It should make the uncertainty clear and offer a useful next step, rather than inventing a price, policy, or promise. Depending on the setup, that might mean asking a clarifying question or helping the visitor contact your team.
An assistant needs current business information, sensible boundaries, and tests using realistic questions. A handoff should preserve useful context with the visitor's permission. Asking for human help should not trap someone in a repeated conversation.
Read this answer in the FAQ hubStart with a short conversation
What would you like your assistant to help with?
Tell us who it should help and what they need. We will recommend the features and connections that fit.