Your business. Clearly understood.

At WaveHello, we start with what your customers ask and the information your business provides. Basic answers questions using your website and files. Advanced adds a lead form delivered to email. Custom supports tailored sales, service, qualification, or compatible connections.

Every monthly plan includes ongoing support, knowledge updates, and regular reviews within its scope. New capabilities and substantial expansions are scoped separately.

It should say when it does not know, rather than invent a price, policy or promise. It may ask a clarifying question or explain what information is missing.

Contact capture and handoff depend on the package and agreed setup; they are not included in Basic. When a handoff is included, useful context should be shared only with the visitor’s permission.

A form suits someone ready to send a request. A chatbot can help someone who has questions or needs guidance before deciding what to do. They can work together, but adding both is useful only if they serve different customer needs.

Start with where visitors get stuck. If the information is already clear and people simply need an easy way to contact you, improve that path first. If recurring questions prevent people from moving forward, an assistant may help. Keep a direct contact option available.

Choose Custom when the assistant needs a specific role in sales, customer service, or a connected workflow. We agree the questions, rules, compatible tools, and when your team should step in.

For sales qualification, we can assess fit and readiness against your business criteria, explain the reasons, and identify what is still unknown. Your team gets a useful starting point for follow-up; an assessment is not a prediction of a sale.