Canonical public page: https://wavehello.ai/ai-website-assistants/basic
Evidence record: https://wavehello.ai/read/ai-website-assistants/basic.evidence.json
Site reading directory: https://wavehello.ai/read/index.txt

This is a build-generated reading copy of the public main content. Navigation chrome, scripts, controls, form fields, and image pixels are omitted; authored image descriptions and diagram text are retained. Use the public page for interactive features. Links are source relationships, not endorsements or independent verification.

1. [Home](<https://wavehello.ai/>)
2. [Services](<https://wavehello.ai/services>)
3. [AI website assistants](<https://wavehello.ai/ai-website-assistants>)
4. Basic

Basic AI website assistant

# Your business. Clearly understood.

Help visitors understand your services, products, and policies. Answers come from your website and files, in a voice that feels like your business.

 [Discuss Basic](<https://wavehello.ai/contact-us?service=custom-ai-systems&focus=ai-assistant-basic&source=%2Fai-website-assistants%2Fbasic&cta=ai-assistant-basic>)   [Compare packages](<https://wavehello.ai/ai-website-assistants#packages>)

Built by WaveHello. Powered by OpenAI.

Built around your business

## The right information. A useful answer.

We select and organize the information your customers need, shape how the assistant explains it, and test the questions people are likely to ask.

Basic answers questions. Choose Advanced for inquiry forms or Custom for connections to other business tools.

   **Your services**  What you offer

   **Your guidance**  What customers need to know

   **Your policies**  The details that matter

Shaped for the question  **A clear, relevant answer.**

In your business’s voice.

Your starting point

## What comes with Basic.

- Answers from your website and files
- Your business information and tone
- Setup on one website
- Ongoing knowledge and answer reviews

 **$1,250**  one-time setup

 **$149 / month**  250 conversations per month

Setup covers the build, testing, and installation. Monthly service includes hosting and support.

Monthly care includes conversation reviews, knowledge updates, and improvement testing within your plan. Additional usage and new capabilities are scoped separately.

  [Discuss Basic](<https://wavehello.ai/contact-us?service=custom-ai-systems&focus=ai-assistant-basic&source=%2Fai-website-assistants%2Fbasic&cta=ai-assistant-basic>)

Frequently asked questions

## Your Basic chatbot questions, answered.

  [Explore the FAQ hub](<https://wavehello.ai/faq>)

How does WaveHello tailor an AI assistant to my business?

At WaveHello, we start with what your customers ask and the information your business provides. Basic answers questions using your website and files. Advanced adds a lead form delivered to email. Custom supports tailored sales, service, qualification, or compatible connections.

Every monthly plan includes ongoing support, knowledge updates, and regular reviews within its scope. New capabilities and substantial expansions are scoped separately.

  [Read this answer in the FAQ hub](<https://wavehello.ai/faq/ai-assistants#wavehello-ai-options>)

What should a website chatbot do when it does not know the answer?

It should say when it does not know, rather than invent a price, policy or promise. It may ask a clarifying question or explain what information is missing.

Contact capture and handoff depend on the package and agreed setup; they are not included in Basic. When a handoff is included, useful context should be shared only with the visitor’s permission.

  [Read this answer in the FAQ hub](<https://wavehello.ai/faq/ai-assistants#when-it-does-not-know>)

Do I need a chatbot, a contact form, or both on my website?

A form suits someone ready to send a request. A chatbot can help someone who has questions or needs guidance before deciding what to do. They can work together, but adding both is useful only if they serve different customer needs.

Start with where visitors get stuck. If the information is already clear and people simply need an easy way to contact you, improve that path first. If recurring questions prevent people from moving forward, an assistant may help. Keep a direct contact option available.

  [Read this answer in the FAQ hub](<https://wavehello.ai/faq/ai-assistants#form-or-chat>)

When does a business need a custom AI assistant rather than a standard website chatbot?

Choose Custom when the assistant needs a specific role in sales, customer service, or a connected workflow. We agree the questions, rules, compatible tools, and when your team should step in.

For sales qualification, we can assess fit and readiness against your business criteria, explain the reasons, and identify what is still unknown. Your team gets a useful starting point for follow-up; an assessment is not a prediction of a sale.

  [Read this answer in the FAQ hub](<https://wavehello.ai/faq/ai-assistants#custom-versus-standard>)

 [AI assistants](<https://wavehello.ai/faq/ai-assistants>)

Let’s make it useful

## What do your customers ask most?

Let’s make those answers easier to find—and easier to understand.

 [Discuss Basic](<https://wavehello.ai/contact-us?service=custom-ai-systems&focus=ai-assistant-basic&source=%2Fai-website-assistants%2Fbasic&cta=ai-assistant-basic>)   [Compare all packages](<https://wavehello.ai/ai-website-assistants#packages>)